Happy Monday Gorgeous Pals
Welcome to another pawesome week at BBHQ. Today we're sharing how we got out of FB Jail.
How To Get Out Of FaceBook Jail ~ A Purrsonal Experience
About 3 weeks ago we encountered a rather tricky issue. It would appear that someone reported us to Facebook, a lot of mew know the story already, but fur new readers here's a brief rundown of events.
On the 23rd of May 2020 Fudge's Sunday Selfie post was reported to the FB Po-leece for being abusive, offensive and spam. Leaving us unable to share anything from the blog to FB.
Click here to see the post.
As mew can see, the post is neither abusive, offensive or spammy. So we proceeded to dispute the claim and were rejected instantly. We disputed it again and we're rejected once more.
We sent 7 different messages to varying departments explaining that they'd made a mistake and after 2 weeks we'd still heard nothing.
Lots of our blogging buddies and fans also sent messages, and they went unheard too.
Not only did our blog get banned from Facebook, it then in turn caused purroblems on Instagram, and our web address was classed as a spam link and unsafe. So we had to remove it from our profile to be able to use the platform.
We also reported it more times than we can remember on Instragam that they had made a mistake, but still nothing happened and the web address was still blocked.
At this point we were getting quite purrplexed as we seemed to be getting nowhere fast, literally chasing our tails.
In fact, we felt like we'd been parked up in a layby, against our will, had our hummer put on blocks, the steering wheel removed and just left there indefinitely.
What Happened Next?
Well fabulous friends, we started searching online for ways to contact FB and came up with purretty much nothing; one telephone number in London and as it was right in the middle of our lockdown period due to the Covid-19 situation we thought there was no point calling as there'd be no one home, or if we did we'd purrobably be waiting a furry long time due to reduced staffing mesaures.
So we kept digging and changing our search parameters until we came across a post from a chap who'd also been banned, blocked and put in a layby indefinitely. We think he'd had six months of searching for ways to get back on the FB highway.
Anyhoo, we read his post and all of a sudden there was a little ray of hope. Even Melvyn felt it!
So What's The Secret To Getting Out Of Facebook Jail?
Now, this system may not work for everyone, but it wurked for us - so no purromises or guarantees are being made. It won't work, especially if mew were being abusive, offensive and spammy with your posts, but if like us mew are an innocent pawty who's been wrongfully accused, tried and guillotined with no trial then this could be your solution.
Are mew ready? Are mew sitting down? As it really is rather simple.
Have mew ever paid to promo a post on FB or Instagram? If the answer is yes, brilliant. If not then maybe pay £1/$1 or £5/$5 to promote a post on either Instagram for a day or FB for 5 days.
As before mew can try this method mew need an ad account. [If mew haven't got an ad account, we have no answers or solution for mew.]
Then, this is the really groovy part; go to your ad account and go to the help pages and send a message to them via their online form explaining exactly what has happened.
Step by Step Destructions:
Go to the help centre: https://business.facebook.com/business/help/support
Click on your name.
A new window will open asking What Do You Need Help With?
Click Other ad account issue bottom right selection.
Another window will open called; Get Help and on this page, mew can input all the
issues mew’re having and explain what your boggle is, and ask if they can purrlease help
mew rectify it.
Within 24 hours we had a reply from a real, YES a real purrson who assigned a case number to our purroblem and got the catnip ball rolling.
They will want your ad account ID number and some screenshots of the problem mew're experiencing and the URL of the post that got mew banned.
Aftur we had furnished our supurr helpful representative with all the info required, we received another email confirmation that all of this new evidence would be sent to the FB Internal Assessment Team to manually evaluate the issues we were experiencing.
And 5 days later we received an email from our supurr helpful representative, yes the same one as before, to notify us that our appeal was successful and we were no longer parked up in the layby without wheels or a steering wheel, and that we had the green light to get back on the FB supurr highway immediately and on Instagram too.
We obviously tested it before we replied to send many thanks just to make sure and yes, it was true we were FREE to put the pedal to the metal!
Fudge said it was just like magic!
We did leave our very helpful representative top marks when asked for feedback, so if mew do get a good result don't forget to thank the purrson who helped mew.
Or if mew would like to 'speak' to someone, try this:
On this page: https://business.facebook.com/home click on the
'?' in the top right corner, scroll down to contact support team, click on that
and a pop up will open where mew can fill in all your details and
describe what issues mew're having, and live chat online to someone in the support team. Though the wait time is about 20 mins at the moment [12th June 2020] as they've not got a full team working due to covid.
We didn't try this as our issues were resolved.
So there mew have it, a supurr simple solution to getting your case heard at the FB Po-leece Head Quarters. So if mew effur find yourselves on the wrong side of the FB law, whether it be by someone else's malicious mitten or your own folly, try this, what have mew got to lose?
We hope mew enjoyed our post today, leave us a comment and tell us if mew've been experiencing any FB issues, or if mew tried this method, did it wurk?
**And many thanks to the really helpful dude who suggested going through the FB ad account on his website, sorry we can't remember who it is, but thank mew furry much, mew're a total rock star!**
Have a really spiffing Monday, and we'll be back on Wednesday with The Pet Parade, so come blog hop around the world with us, Dash Kitten and Barking from the Bayou.
Supurr Monday Purrs
Basil & The B Team
Free Lockdown Activities
And don't furget while we're all on lockdown, we The B Team have got your six and can entertain mew fur weeks; there are oodles of colouring pages to download and not furgetting the colouring books too. There's a page full of crafting projects to keep your mittens making stuff, and if books are your thing, check our Amber's Book Reviews fur your next pawesome read!
There are some epically exciting adventure stories too, so read our thrilling tales episode by epic episode.
We've got some new Brain Training posts, just to keep your little grey cells in tip-top condition. And we’ll be adding extra jigsaw puzzles to the puzzle page.
If mew want to see more of what's been happening at BBHQ since the lockdown began, check out our Instagram feed where mew can see our daily diary and exclusive videos that we don't put here on the blog.
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